SEN Design Group Firms Deliver the Greatest Investment Value

The SEN Design Group is a growing, national organization of independent Kitchen and Bath Professionals dedicated to providing the best investment value to their clients both in products and services.

SEN Design Group firms are dedicated to serving the consumer. They provide an atmosphere that empowers clients to make the most intelligent choices for their projects.

SEN Design Group Members are the Best Source of Information about Kitchens and Baths:

• Free Consumer Booklets from your SEN Designer
• Educational Consumer Seminars in Showrooms
• Storyboards to Outline the Remodeling Process
• Cabinet Comparison Wall to help you select the Best Values in Cabinetry

SEN Design Group Members buy Better Quality Products at Group Rates:

• National Vendor Agreements give SEN Members High-Quality Products at Competitive Prices

SEN Design Group Members are More Knowledgeable and Reliable Business People:

• They receive Semi-Annual Business Training
• They receive Updated Product Training
• They abide by High Business Standards and a Common Mission Statement
• They Have the Quality and Breadth of Client Services to ensure a smoothly run project with a "Fit and Finish" that will meet your expectations.

SEN Design Group Member Statement of Values

• You First.  Your needs come first.  We believe in being good listeners, respecting the demands on your time, protecting your home, and providing quality service.
• Research.  Both yours and ours.  It's the foundation for receiving the greatest satisfaction from your time and dollar investment.
• Partnership.  We believe each project is an team effort.  An open exchange of information and ideas is paramount.  Personalities need to mesh for a successful project.
• Professionalism.  We pride ourselves in our knowledge, creativity, service, and business conduct.
• Selection.  There are literally thousands of products on the market.  It can be very confusing.  While offering a good variety, we represent only those products with the best quality for the dollar within their respective quality grades.  We have organized ourselves into a buying group to assure you the best value in kitchen and bath products.
• Function.  "Form Follows Function" is a wise principle.  Our designs and advice adhere to it.
• Details.  "The Devil is in the Details"... of the design concept, floor plan, specifications, consultations, ordering procedures, and installation.  Controlling them eliminates oversights, delays, disappointments, and extra costs.
• Value.  Helping you get the most out of your investment dollar is why we formed the SEN Design Group.  We also know the breadth and quality of our services will save you thousands of dollars in mistakes, re-orders, and callbacks.
• Communication.  The burden of communication - on the details of the design, terms of the agreement, conditions of the warranty, expected delivery dates, changes in schedule and expectations during the installation - rests with us.
• Personal Touch.  Having a kitchen or bath done is a long and complex process - like giving birth.  Our staff serves as your personal "coach" from beginning to end.  You won't experience any of the distant, disjointed, or impersonal feelings common with Home Centers or National Design Center chains.
• Courtesy.  You will receive it from the entire staff.  Our friendliness and neatness are things we expect you to miss the most when our work is finished.
• Quality.  We are sticklers for good quality in product and workmanship.  It means enduring value over time.  If we can't live with something, it will be corrected before you even ask.
• Honesty.  There's no room for false or misleading statements in our organization.  You will always get the truth - even if a mistake makes us look bad.
• Trust.  We believe in delivering what we promise - NO SURPRISES - and treating your home and project as if it was our own.
• Continuous Training.  We are committed to continuing staff education in product knowledge, new appliance technologies, advance design and installation techniques, and business management practices so we may furnish the industry's best, state-of-the-art Client Services.

  Member Roundtable Discussions help improve customer services

• Causes.  We consult, plan, and produce projects with important issues like the environment, recycling, energy conservation, water purification, water conservation, and barrier-free design clearly in focus.
• Fun.  We feel passionately about our work because it becomes a fun-filled, creative, and educational experience for everyone involved.
• Total Client Satisfaction.  We want to know if you are dissatisfied with any part of our performance, and we will do our best to correct it.  We know from experience that our continued growth depends on your comfort in telling other we have done a good job.